Privacy Policy

Introduction

This Privacy Policy sets out how The Copper Chance collects, uses, discloses, and safeguards your personal information when you visit our website at https://thecopperchance.com or interact with us at our restaurant and in-person card lounge. It applies to information we handle for dining reservations, hosted offline poker evenings, private events, enquiries, and newsletter subscriptions.

By using our website or providing your information to us, you agree that we may handle your personal information in accordance with this Privacy Policy. If you do not agree with any part of this policy, please refrain from using the website and contact us to discuss your concerns.

Information We Collect

We only collect personal information that is reasonably necessary to provide you with our services and to create a relaxed, well-organised experience at The Copper Chance. The types of personal information we may collect include:

• Identity details: your full name and, where relevant, the name of your group or organisation.
• Contact details: your email address, phone number, and preferred contact method so we can confirm bookings and respond to enquiries.
• Booking details: preferred date and time, party size, dining preferences, seating preferences (for example, lounge or card room areas), and any accessibility requirements.
• Event and function details: information you share about private celebrations, corporate gatherings, or hosted offline poker sessions, including rough schedules and service needs.
• Preference information: your newsletter preferences, interest in specific dining events or card lounge sessions, and any notes you choose to share about your visit.
• Website usage information: technical and usage information collected via cookies and analytics tools, such as pages visited, approximate location based on IP address, and device type. This information is generally de-identified.

We do not collect or store payment card numbers or other highly sensitive financial information through our website. We also do not collect information related to online gambling, betting, deposits, withdrawals, or financial prizes; our card lounge is an in-person, entertainment-only experience using non-financial table chips.

How We Use Your Information

We use the personal information we collect to operate The Copper Chance smoothly and to tailor your experience with us. This may include:

• Managing reservations: creating, confirming, adjusting, and cancelling bookings for dining, lounge seating, and hosted offline poker evenings.
• Communicating with you: sending booking confirmations and reminders, responding to questions, following up on feedback, and sharing relevant pre-visit details.
• Providing customer service: keeping track of any accessibility needs, dietary preferences, or special occasions you tell us about, so our team can host you comfortably.
• Running our newsletter: if you opt in, using your contact details to send newsletters and updates about seasonal menus, special events, or card lounge programmes. You can opt out at any time.
• Improving our website and operations: reviewing analytics to understand website traffic, refine navigation between pages such as Menu, Lounge, and Poker, and enhance the way we present information.
• Maintaining safety and compliance: using information as necessary to meet our legal obligations, respond to lawful requests, and manage venue operations responsibly.

We only use your personal information for the purposes described in this Privacy Policy or for closely related purposes that you would reasonably expect in connection with your relationship with The Copper Chance.

Data Collection Methods

We collect personal information in a few straightforward ways, all centred around your interactions with our team and our website:

• Online forms: when you submit booking, enquiry, event planning, or newsletter forms on our website, including pages such as Booking and Contact Us.
• Direct bookings in venue: when you make a reservation or register interest in offline poker evenings or private lounge sessions while visiting the restaurant.
• Email and phone queries: when you email or call us with questions, booking requests, feedback, or special event details.
• Event coordination: when you work with us to plan private celebrations or group visits using our Events information and related communication channels.
• Website interactions: through your general use of our website, where cookies and analytics tools collect de-identified technical data about how you browse our pages.

Where practical, we collect personal information directly from you. If someone else provides your details on your behalf (for example, a group organiser), we assume they have your consent to do so.

Cookies and Analytics

Our website uses cookies and analytics tools to understand how visitors use our site and to keep the experience smooth and reliable. Cookies are small data files stored on your device that help the site remember preferences and measure basic usage patterns.

We may use tools such as Google Analytics to collect information like pages visited, time spent on pages, browser type, and approximate geographic region. This information is aggregated and de-identified and helps us:

• monitor which pages are most helpful, such as the Menu or Lounge pages
• identify broken links or confusing navigation steps
• optimise content so you can more easily find information about dining, offline poker evenings, and events

We do not use cookies or analytics data for advertising, tracking you across other websites, or for any financial or betting-related purposes. You can adjust your browser settings to refuse some or all cookies, or to alert you when cookies are being used. If you disable cookies, parts of the site may not function as smoothly, but core information should remain accessible.

Information Sharing and Disclosure

We respect your privacy and do not sell your personal information to any third parties.

In limited circumstances, we may share your information with trusted service providers who assist us with operating The Copper Chance, such as:

• Booking and reservation platforms: providers that help us manage table and event bookings, subject to their own privacy safeguards.
• Email and communication tools: systems used to send booking confirmations, reminders, or newsletters (when you opt in).
• Website hosting and analytics services: providers that enable us to run and secure our website and understand general usage patterns.

These providers are only given access to the information they need to perform their specific services for us and are expected to handle your information in a secure and confidential manner.

We may also disclose personal information where required or authorised by law, such as to comply with a valid legal process, protect our rights, or support the safety of our guests and team.

Data Retention and Security

We take reasonable steps to keep your personal information secure and to store it in a way that protects it from unauthorised access, misuse, loss, or alteration. This may include a combination of technical safeguards, access controls, and procedural measures.

We retain personal information only for as long as it is needed to fulfil the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law. For example, we may keep basic booking records and correspondence for a period that allows us to respond to follow-up queries and maintain accurate operational records.

When personal information is no longer needed, we will take reasonable steps to destroy it or de-identify it securely.

While we work hard to protect your information, no method of transmission or storage can be guaranteed as completely secure. If you believe your personal information with us may have been compromised, please contact us promptly using the details in the Contact Us section below.

Your Rights and Choices

Subject to applicable Australian privacy laws, you have a range of rights in relation to the personal information we hold about you. These may include the right to:

• request access to the personal information we hold about you
• ask us to correct or update information that is inaccurate, incomplete, or out of date
• request deletion of personal information where it is no longer required for our business purposes or legal obligations
• opt out of receiving marketing or newsletter communications at any time, for example by using the unsubscribe link in our emails
• raise a concern or complaint about how we have handled your personal information

To exercise any of these rights, or to ask questions about how we handle your personal information, please contact us using the details in the Contact Us section. We may need to verify your identity before fulfilling some requests.

Third-Party Links and Services

Our website may contain links to third-party websites or services, such as popular review platforms, map providers, or social media pages where we share updates about our restaurant, card lounge, and seasonal menus.

These third-party sites and services operate independently of The Copper Chance and are governed by their own privacy policies and terms. We do not control how these third parties collect, use, or protect your information.

We encourage you to review the privacy policies of any external sites you visit, particularly before sharing any of your personal information with them.

Children's Privacy

The Copper Chance is designed for adults and our services, including our in-person card lounge and offline poker evenings, are not directed to persons under the age of 18.

We do not knowingly collect personal information from children under 18 years of age. If you are a parent or guardian and believe that a child in your care has provided us with personal information without your consent, please contact us using the details in the Contact Us section so we can take appropriate steps to remove the information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the way we run the restaurant and card lounge, or to comply with legal and regulatory requirements.

Any updated version will be posted on this page with an updated effective date. We encourage you to revisit this page regularly so you stay informed about how we handle your personal information.

Your continued use of our website or ongoing interactions with us after any changes take effect will signify your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions or concerns about this Privacy Policy, how we handle your personal information, or if you would like to make a request or lodge a complaint, please contact us using the details below: